FAQs

Product FAQs
We have a delicious range of snacks that are focused on providing our community with nut free, dairy free, gluten free, vegan, delicious options to feed yourself and your family that have no added sugar or sweeteners and no additives or preservatives.

Simple, delicious and convenient wholefood snacks is what we pride ourselves on!

The Tropical Fruit Tribe snack products are for everyone!

If you
– love to keep you and your family healthy
– can’t find suitable snack options without synthetic chemical ingredients on your local supermarket shelf
– want you and your family to live an energetic, vibrant, happy life

Then our products are for you!

Our products are free from nuts, dairy, gluten, sugar and additives and preservatives that can affect people with allergies and food sensitivities.

If this describes you or your family, then you have come to the right place!

Our products are free from nuts, dairy, gluten, sugar and additives and preservatives that can affect people with allergies and food sensitivities.

Our kitchen, where the products are made, is also free from nuts, dairy and gluten.

We use non-GMO and organic produce where possible to create our delicious snacks and flavours. Our snacks have been chosen as they are as close to the way nature intended, full of nutrients and made for your convenience to nourish you and your family.
Yes! All our products are vegan.
The shelf life for each product varies. In general, our snacks will last a minimum of 6 months if stored properly but please check each product for the best before date.
Our Tropical Freeze Fruit Iceblocks must be kept frozen in the freezer as this is the natural way the fruit is preserved without using chemical preservatives or removing critical nutrients.

Our dried snack range must be stored in a cool dry place out of the sun.

No. All our snacks are prepared and packaged so they are ready to consume and enjoy straight away when you are hungry!
You should personally ask your school canteen manager to consider having The Tropical Fruit Tribe snacks and pass on our details.

You can also contact The Tropical Fruit Tribe through directly at info@thetropicalfruittribe.com for further information.

You should personally ask your store manager to consider carrying The Tropical Fruit Tribe snacks. Often, that’s all it takes for them to start stocking our goodies. To make it easy, you can pass on our contact details and give it to the store manager.
info@thetropicalfruittribe.com
All our products are made locally in Sydney using produce sourced through local suppliers wherever possible.
Purchasing FAQs
You can purchase through our online store located at Our Store and at the stores listed on our contact page.
You can also find us at a few local markets in Sydney – follow us on Instagram and facebook to find out more and see our market locations on our our contact page.
Yes! You can order online at Our Store!

Our dried snacks and merchandise are available for delivery Australia wide.

Please note delivery of Iceblocks is limited to the Sydney metro area – please refer to the delivery map under the Delivery FAQ to check your location is within the nominated area.

If you are outside this area, please contact us directly at info@thetropicalfruittribe.com before placing your order.

Orders can be picked up from The Tropical Fruit Tribe HQ located at 1/1 General Bridges Cres, Daceyville 2021

Alternative you can also pick up your order from one of our weekly markets listed on our Contact Page.

Once your order has been received, you will receive an email to organise a suitable pick up time and location.

Our Store has an option to pay using Paypal or eway which is a safe secure gateway that allows you to use your credit card.
Yes. We understand that the safety of your personal information is of utmost importance to you and it is also our priority to keep your details safe and secure. We use various electronic and physical security measures to ensure your data is protected from unauthorised access.
You can contact us directly through email at
info@thetropicalfruittribe.com

You can also send us a message on instagram or facebook.

We will respond within 1-2 working days.

Delivery FAQs
If you have ordered any of our dried snack products or merchanise only, your order will be shipped out upon confirmation of your payment and will be delivered within 2-3 working days.

Our Tropical Freeze Iceblocks are already frozen as they are made from ‘Nothin but real fruit’ and need to be put in the freezer straight away upon delivery so there will need to be someone available to receive them.

If you have ordered our Tropical Freeze Fruit Iceblocks to be delivered, you will be contacted by a member of The Tropical Fruit Tribe team upon confirmation of your payment to organise a suitable day and time to deliver your order.

Please check if your location is within one of these areas before ordering.

If you are located outside the nominated delivery zone, please contact us directly at info@thetropicalfruittribe.com before placing an order.

Sydney CBD 2000-2016
Eastern Suburbs 2017-2036
Inner West 2037-2050
North Shore 2060-2090
Northern Beaches 2092-2107
Gladeville, Ryde, Eastwood 2110-2126
Western Suburbs 2127-2148
South Western Suburbs 2160-2214
St George 2216-2227
Sutherland Shire 2228-2234

Orders can be picked up from The Tropical Fruit Tribe HQ located at 1/1 General Bridges Cres, Daceyville 2021

Alternative you can also pick up your order from one of our weekly markets listed on our Contact Page.

Once your order has been received, you will receive an email to organise a suitable pick up time and location.

You can contact us directly through email at
info@thetropicalfruittribe.com

You can also send us a message on instagram or facebook.

We will respond within 1-2 working days.

Subscription FAQs
Simply order through our shop and enter your details as required.
Yes! We will send your snack pack monthly but there is no minimum commitment date. You can pause or cancel your subscription at any time before the monthly payment date.
No! You can pause, skip, postpone or cancel at any time. Please note, you will need to cancel or pause before your monthly payment date.
We send out Snack Subscription deliveries at the beginning of each month.

Delivery times after your box has left TTFT HQ are:

2-4 days: Sydney, Brisbane, Melbourne & Adelaide Metro, Regional Victoria & NSW, ACT and Northern Queensland
4-15 days: Perth, Tasmania, Far North Queensland, Northern Territory, Regional QLD, WA & SA